Conversations and insights
Review shopper conversations
See what shoppers asked and how Angle responded.
The Conversations page shows what shoppers are asking and how Angle responded.
Use it to understand shopper needs, review answer quality, and find training gaps.
What You Can See
Depending on your store activity, Conversations can show:
- Conversation volume
- Resolved and unresolved conversations
- Unhelpful responses
- Shopper sessions
- Conversation timelines
- Product recommendations shown in chat
- Order tracking interactions
- Conversion-related conversations
How To Review A Conversation
- Open Conversations
- Choose a session or conversation
- Read the shopper's question
- Review Angle's answer
- Check any product cards, citations, or actions shown
What To Look For
Look for patterns like:
- Shoppers asking the same question repeatedly
- Missing product details
- Confusing policies
- Products shoppers cannot find
- Answers that need more training content
What To Do With What You Learn
If shoppers ask questions Angle cannot answer well:
- Add a Q&A
- Add or update a Knowledge Base article
- Add a Playbook rule
- Update your product information in Shopify