Add knowledge base content
Add Q&As and articles that help Angle answer store-specific questions.
The Knowledge Base helps Angle answer questions that are not fully covered by your product catalog.
Use it for information shoppers often ask before buying.
What To Add
Good Knowledge Base content includes:
- Shipping information
- Return and exchange details
- Size guides
- Product care instructions
- Material or ingredient notes
- Warranty information
- Common product questions
- Store policies
Q&As vs Articles
Use a Q&A when the answer is short and specific.
Example:
Question: Do you ship internationally?
Answer: Yes. We ship to selected countries. Shipping options appear at checkout.
Use an article when the answer needs more detail.
Example:
- How to choose the right size
- How to care for leather products
- How subscriptions work
Step 1: Open Knowledge Base
In Angle, go to:
- Training
- Knowledge Base
Step 2: Add A Q&A Or Article
Choose the format that fits your content.
Keep answers clear and direct. Write the way you would answer a shopper in chat.
Step 3: Save And Review
After saving, Angle can use this content in future conversations.
If you update an article later, Angle will use the updated version after the content is saved and processed.
Tips For Better Answers
- Keep each article focused on one topic
- Use plain language
- Avoid long policy blocks when a short answer is enough
- Add real shopper questions as Q&As
- Update content when your policies change