Troubleshooting
Product sync issues
Troubleshoot missing, outdated, or unrecommended products.
If products are missing, outdated, or not being recommended, check product sync first.
Check Sync Status
Open:
- Training
- Catalog
Look for the sync status and product count.
Common Reasons Products Are Missing
Products may be missing if:
- The product was added recently and has not synced yet
- The product is not active in Shopify
- The product is not available for sale
- The product is outside your current plan limit
- The sync is still running
What To Check In Shopify
Open the product in Shopify and confirm:
- Product status is active
- The product is available on the right sales channel
- Variants are set up correctly
- Inventory and availability are correct
What To Check In Angle
Open Angle and check:
- Catalog sync status
- Current plan product limit
- Whether other products from the same collection are synced
If A Recently Updated Product Looks Old
Wait a few minutes and refresh.
Some changes may need time to sync from Shopify.
Contact Support
If the issue continues, contact support with:
- Store URL
- Product name
- Product URL
- What looks wrong
- When the product was added or updated