How Angle learns your store

Angle learns your store from two main areas:

1. What your agent knows
2. How your agent behaves

You can manage both from the Training page.

What Your Agent Knows

This is the information Angle can use to answer shoppers.

It includes:

• Products
• Product variants
• Product details
• Knowledge Base articles
• Q&As
• Synced Shopify policies

Angle uses this information to answer product questions, recommend products, and explain store policies.

How Your Agent Behaves

This controls the tone and selling behavior of the Angle Agent.

It includes:

• Personality
• Rules

Personality controls how the agent sounds.

Rules tell the agent how to handle specific situations. For example, you can tell Angle to prioritize certain products, recommend items under a certain price, or guide shoppers toward a specific collection.

Start Simple

You do not need to train everything on day one.

Start with:

1. Make sure products are synced
2. Add your most common Q&As
3. Pick a personality
4. Add one or two important rules

You can improve training over time as you see what shoppers ask.

Related Articles

• Add knowledge base content
• Use Playbook rules
• Choose an agent personality
• Understand product sync